Category: support
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End of Life Information – Hardware Platform
To plan a healthy and available Nutanix environment, we need to always check the end of the life cycle of the hardware model that makes up our Cluster. Using this tool, which I provide in the link below, simply select the model of your current hardware and check the date on which support for it…
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Sending files larger than 25 Mb (e-mail limit) to Nutanix Support
Uploading the Log Files by using the Customer PortalTo upload the log files using the Customer Portal, do the following: Uploading the Log Files to the Nutanix FTP Server using FTP commandFollow the steps below to upload the files using the FTP command to the Nutanix FTP server. root@linux# ftp ftp.nutanix.com The following are the…
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Opening the remote support tunnel in Prism Central and Prism Elements via command line (pcvm and cvm)
1440=24 Hours No Prism Central: nutanix@NTNX-XXXXXX-A-PCVM:~$ ncli cluster start-remote-support duration=1440 To get the current status of the remote support tunnel. nutanix@NTNX-XXXXXXXX-A-PCVM:~$ ncli cluster get-remote-support-status No Prism Elements: nutanix@NTNX-XXXX-A-CVM:XXXX:~$ ncli cluster start-remote-support duration=1440 To get the current status of the remote support tunnel. nutanix@NTNX-XXXXXXX-A-CVM:XXXXXX:~$ ncli cluster get-remote-support-status